What our Customers say...
This is our second disaster dealing with SERVPRO- they are top notch!
You all have been phenomenal to work with. Thank you for absolutely every part of the process. I went from wanting to crawl into a ball and cry the night we came home to being completely confident everything was taken care of by the next day at noon.
I worked with SERVPRO in Cedar Rapids who were absolutely phenomenal.
Thank you so much for making it easy to have the water cleaned up in our basement. It was incredible to have peace of mind.
Marcus and Lee did a superb job, were very professional, and I couldn't be happier with the results.
Very Impressive team, thanks again!
We were very pleased with the work of SERVPRO and all of the subcontractors used. I hope I don't have to use your service again but would definitely call you first.
SERVPRO of Cedar Rapids hands down is attentive and always there when you need them. We have had a few drain back ups, carpet cleans, etc. They are neat, organized and have wonderful personnel. The family owned business shines in the way they do business. I will recommend them to all.
Coming home to water pouring out of your downstairs ceiling is not fun, but SERVPRO came in and worked from bottom to top in our home to get things cleaned up and back to normal. They worked directly with our insurance company and coordinated everything from carpet cleaning to cupboard removal and reinstallation, tile replacement and trim work. I would call them again in a minute.
Great Job, great staff!
Craig was extremely helpful. He and his team went out of their way to help move our items and to clean every inch of our basement. Thank you
I have had SERVPRO of Cedar Rapids clean my carpets and several of my outdoor furniture cushions. They do great work! I never hesitate to call when I need something cleaned, they are always on my speed dial.
Customer service is amazing, a rare find today!! Highly recommend this top notch team!
I was impressed by the SERVPRO Franchise's on site personnel that performed services at my residence or place of business. 12 out of 10. Highly recommend SERVPRO of Cedar Rapids.
Thanks so much for all the great help you were to us. Your help was fantastic and made it much easier for Tim and I to understand what was happening and what we needed to do. We will for sure be recommending you and SERVPRO to others. Its been a long haul but we are finally turning the corner and about to put it all behind us.Thanks so much and if you need anything from us, please don't hesitate to contact us. Rhonda
"They were very professional, knowledgeable and courteous! Amazing people! Will recommend them strongly to others!"
THE HOUSE LOOKS AMAZING!!!! We are so thrilled with the job that was done, please pass this message onto Barb for me, once again Serve Pro Cedar Rapids comes to our rescue.
First of all, I want to stop and thank you for how amazing your people are. I called you at 8am, you said you would be there at 10:30 and you were there at 10:15. Your guys left around 12:15 and did an outstanding job.
Thanks again for the awesome remodel of my bathroom! This is the second time I have used SERVPRO for a remodeling project. They are professionals and very pleasant to work with
I really appreciate what you guys did for me, I am definitely going to use you again and plan on telling my friends about you! I was surprised at all of the services you offer, as I just thought it was water and fire restoration.
A very positive experience with SERVPRO. They arrived slightly ahead of the scheduled time which is rare these days. Craig was extremely efficient and honest. When I asked about cleaning a handmade oriental rug he said he could not do it for fear of the colors "bleeding". They removed stains from carpet that I never thought would come clean. The carpet on the stairs leading to basement were so stained from outdoor traffic that we were prepared to replace it. Within a matter of minutes, Craig had them looking like new.Fantastic service at a very competitive price.
We are just finishing up with a project and the SERVPRO crew has been great. We had water in our basement and left a message on a Sunday, Jon and another gentleman showed up Monday morning and got right to work. They helped us move a couple of larger furniture items and gave us advice on what to do for repairs. Kacey in the office was tremendous with communication and getting us worked in to the schedule as quickly as possible for the follow up items. They have done everything they said they would, showed up when they said they would and have been friendly and knowledgeable. We had an issue with a chipped piece of counter top that happened while moving furniture and they are taking responsibility and resolving that issue as well no questions asked. Great experience overall.
You guys did a great job, I really appreciate it!
This is the second time we’ve used SERVPRO for our business needs. They do a great job at communicating, the service is above and beyond and they work quick to get business back to normal again. Highly recommend!
Customer service matters more today than it ever did and they get that!!
"Friends were quick to recommend Lindsay and Brett when a pipe burst in our basement. They were there swiftly and made things happen quickly. I am sure they mitigated more damage based on their plan and their quick response. We liked the crew that came out, and felt they even went above and beyond to work with us and answer our questions. Even our insurance adjuster said "good choice!" when he found out who we called for help. Just about to start reconstruction and hoping it will go as well as the damage control did! Thank you to a good team of folks!"
SERVPRO has always done an exceptional job for me through the years. Great local company with so many talents!
Lindsey and brett were amazing to work with when our water heater had a leak and sent a crew out to our house in a matter of hours to access, document, and get the water damaged area dried out in our basement! Jon and crew were so caring, courteous and kind, while taking care of matters with the initial visit as well as each follow-up visit! The Kellogg’s and crew took control of a very stressful situation!
Customer service is amazing, a rare find today!! Highly recommend this top notch team!
" thanks for all for all of your help and great service in our time of need! We will continue to share how your team made this less than desirable experience a whole lot easier to handle!"
Craig did a great job cleaning our carpet. I wasn't home but my husband said he was absolutely great. It is so soft and fluffy. I love to walk on it barefoot. I have recommended you to my friends and will call you again!
We appreciated Kyle Knock's service for our water problem in our downstairs. His service and your equipment was well received by my wife and I.
Thanks to all of you. You are a great group of people. You don't have an easy job, but you provide an awesome service for people. Thank you so much!
I wanted to let you know how much we appreciate what you were able to do for us. Jon and Janice were wonderful. I think they were at our house within a half an hour of my contacting you. They were friendly and concerned and took charge but in a very kind way. Jon was remarkably attuned to the stressful situation I was facing and they both kept a very good humor about them. What industrious workers, they were tireless. I am glad that I contacted SERVPRO of Cedar Rapids. Thank you again!
Thank you all so much! Working us into the schedule so fast and doing the job right! Craig did a great job!
The crew you sent today was great! Craig, Russ, Kyle and Brett were all very courteous and professional. The work was done quickly and the place smells fantastic! Thank you for your help.
This is a note of thanks for all your time, energy, expertise and especially your patience. You were a blessing at a difficult time of being a homeowner. I know it's your profession and you do it all day, but you made the whole thing so much easier and manageable. You have a good team of people too! Thank you for serving us so well!
Brett and Kyle are great! Thank you both so much for all your help!
SERVPRO of Cedar Rapids was wonderful! They stayed overnight during this issue to prevent us from having to shut down. Everyone was very friendly and easy to work with.
I want to thank you and your men for all the help, concern, advice, and consideration you showed us on this garage project. Your guidance was invaluable and your work excellent. We felt very confident in their work and are most pleased with the results. I appreciate them returning to Cedar Falls so many times to handle all aspects of the garage. We are very grateful!
I am very happy with everyone at SERVPRO of Cedar Rapids and pleased with how my house turned out.
I was very impressed with how quickly SERVPRO of Cedar Rapids responded. It was easy working with Ryan and Craig as they were very professional. This was actually a very pleasant experience.
On behalf of Troop 5200, we would like to say "Thank You" for your support and your contributions to our Pancake Breakfast with a Silent Auction and Bake Sale on February 3, 2013, it was a huge success! Your support of Boy Scouts and our fund raising efforts is greatly appreciated!
Everything looks great! The girls at SERVPRO cleaned everything up really well!
Thank you for the work you did regarding my termite problem. I want to thank you and your team for an outstanding job! I could not have been happier with the professionalism of people you brought in and I will not hesitate to recommend you guys to anyone I hear of needing similar help. Keep up the great work!
Thank you for your excellent & friendly service!
I just encourage you to continue to perform such a wonderful job! I was very impressed with Jon, who explained everything and reassured us that the basement will look new when the job is complete.
Thank you! Thank you! Thank you! Jon, Kyle, and Russ have been awesome!